Employees' Satisfaction towards Retention Practices in Hospitality Industry – A Study with Special Reference to Top Hotels in Chennai

Abstract

Employees are the most important resources of any organization. The success of an organization also depends on retention of its employees. If an employee retains himself for a job in a particular organization, it refers to the job satisfaction that he gets. This is not an exception for hospitality industry. The hospitality industry is the fastest growing industry with expansion in technology and wide movement of people from one place to another for many purposes. In this regard, the present study analyses the employees’ satisfaction towards retention practices in hospitality industry with reference to top hotels in Chennai. Simple random sampling technique is used to select 100 respondents from the top 21 hotels in Chennai city. The study revealed that employees’ satisfaction towards working environment and flexible working hours play a dominant role in determining employee retention practices.