Gopalakrishnan, Parvadhavardhini. “Assessing Quality of Educational Service by the Servqual Model: Viewpoints of Hotel Management Undergraduate Students at Manipal University in India”. Nitte Management Review 8, no. 2 (December 18, 2014): 11–22. Accessed November 7, 2024. https://informaticsjournals.co.in/index.php/nmr/article/view/18392.